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Returns & Exchanges
We want you to love your new greenery. If you are not satisfied, we offer a 30-day return policy on all non-plant merchandise and a 30-day health guarantee on live plants.
1
Initiate Request
Visit our online return portal and enter your order number and zip code.
2
Document Condition
For live plants, upload a clear photo of the plant to help us diagnose any health issues.
3
Package Items
For hard goods, place items back in original packaging with the provided prepaid shipping label.
4
Receive Refund
Once received and inspected, we will issue a refund to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing